Privacy Policy

The Retro Consoles (we, us, our) operates theretroconsoles.com. This Privacy Policy explains what personal data we collect when you visit our site or place an order, why we collect it, and how it is handled.

Who we are

Our website address is: https://theretroconsoles.com. You can contact us about privacy matters at callum@theretroconsoles.com, rin@theretroconsoles.com or jason@theretroconsoles.com, or by phone on 0174 8898882 (customer service hours: everyday, 8:00am – 5:00pm).

Information we collect

When you place an order, we collect the information needed to process it: your name, billing and delivery address, email address, phone number, and order contents. Payment card details are entered directly into our payment provider’s secure checkout (e.g. Stripe) and are not stored on our servers.

If you contact us via our contact form or by email, we keep a record of that correspondence, including any details you provide, so we can resolve your query.

If you create an account, we store the username, email address, and order history associated with it.

Cookies

We use cookies to keep your shopping cart working between pages, to remember your login if you have an account, and to understand how visitors use our site. You can control or delete cookies through your browser settings; disabling them may affect features such as the shopping cart and checkout.

Who we share data with

We share order information with the third parties needed to fulfil it: our payment processor (to take payment securely), and couriers/delivery partners (to deliver your order). We do not sell your personal data to third parties.

How long we keep your data

We retain order information for as long as needed for accounting, warranty, and legal purposes. Contact form messages are kept for as long as needed to resolve your query and for a reasonable period afterwards for our records.

Your rights

If you have an account or have placed an order with us, you can request a copy of the personal data we hold about you, or ask us to correct or delete it, by emailing us at rin@theretroconsoles.com. We may need to keep certain order records for legal or accounting reasons even after a deletion request.

Contact

Questions about this policy can be sent to callum@theretroconsoles.com, rin@theretroconsoles.com or jason@theretroconsoles.com.